About

Phone:

079555 89284

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About Me

Salesforce Certified Consultant / Contractor


A motivated, highly proficient IT and business professional, with over twenty years’ experience in the CRM industry, and more than a decade as a Salesforce Certified Consultant. This experience has involved constant contact with a range of partners and clients in industries from manufacturing and blue-chip financials to government bodies.


More recently, I’ve been working as a contracting consultant, working with partners and directly with end-customers to deliver the highest quality projects. I'm equally at home breaking new ground with a brand-new "vanilla" Salesforce org, or rescuing a tired, out-of-date or unpopular system, analysing and/or redesigning the current business processes and re-engineering the solution for a successful re-launch. 


I am highly adept at delivering these projects, from the first consultation with a prospective client to the delivery of the end-user training and ongoing support. I also have extensive experience in integrating solutions to a variety of other systems, such as back-office, ERP, accountancy packages, CMS/websites, telephony, helpdesk and legacy systems.


I'm based on the Hampshire coast, near Portsmouth, but willing to travel where necessary. 


I speak fluent German and some conversational French, and am a confident public speaker.


Summary:

  • Salesforce.com Certified Sales Cloud Consultant (CON201)
  • Salesforce.com Certified Platform App Builder (DEV401)
  • Salesforce.com Certified Administrator (ADM201)
  • Conga Suite expert – Composer, Conductor, Courier, Workflow etc.
  • CRM Solutions Architect (SME and Enterprise)
  • ServiceMax Certified Consultant (CC101)
  • SQL scripting / DTS
  • Integration experience with back-office / legacy / CMS
  • Reporting / Data dictionary development / Data Warehouse integration
  • Fluent German, some French
  • Training (End-user, administration, train-the-trainer)


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